NOELIA VALDEZ

19226 Jordans Landing Lane, Richmond TX 77407
Mobile: 832-788-7982 Home: 281-762-7834
Noe
lia.Valdez@hotmail.com

SUMMARY

Extensive years of successful customer relations experience identifying and resolving customer needs utilizing a
unique combination of analysis and client service skills. These skills, along with my proven talent for
communicating wi
th people, would be a valuable asset to help a forward-thinking company have continued
success.

EXPERTISE .>

ADDITIONAL SKILLS

maximizes results

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS TRAVEL, HOUSTON TX 2005 - 2013

Travel Consultant (Customer Service Agent)

Responsible for responding to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses; gathering and researching information; assembling and forwarding information; verifying organization
miss
ion by completing related results as needed.

quality service while up-selling services.

Documented call history in required format and maintained complete and accurate records that enabled other
customer service employees to provide quality services to customers.


NOELIA VALDEZ
832-788-7982

PAGE 2

CARLSON W AGONLIT TRAVEL, HOUSTON TX 2004 - 2005

Travel Consultant (Customer Service Representative)

Responsible for working with clients to establish detailed profiles and procedures that properly represent their
travel arrangements process.

AMERICAN EXPRESS TRAVEL 1991- 2003

Receptionist

Responsible for managing all front desk operations including greeting visitors, answering phones and routing
them to appropriate departments and providing administrative support to management team.

VOLUNTEER EXPERIENCE

MEALS ON WHEELS 2013 - CURRENT

Client Liaison

Responsible for coordinating which meals are needed for each delivery driver as well as interacting with in-house
clientele p
roviding bilingual services, ensuring clientele receives meals and assisting clientele in addressing any
additional needs.

HOUSTON INTERNA TIONAL FESTIVAL 2009; 2012

Volunteer

Provided Beverage Center and VIP Lounge customer service for designated timeframes and days

HOUSTON FOOD BANK
Volunteer

Packaged food boxes for clientele pick up from the Distribution Center

2007-2008

SOFTWARE
Microsoft Office

EDUCATION

GED, Bee County College, Beeville, TX
A.C Jones High School, Beeville, TX

PROFESSIONAL DEVELOPMENT

Certificate: Medical Billing and Coding, Houston Community College

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